Privacy Policy

Last Updated: August 18, 2025

TBM Labs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and Services. We are dedicated to complying with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information that you provide to us, such as your name, email address, and professional credentials.
• Usage Data: We may automatically collect certain information when you access our Services, such as your IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services.
• To facilitate communication between you and your authorized care team.
• To process and complete transactions, and send you related information, including confirmations and invoices.
• To comply with legal obligations, including our duties under HIPAA.
• For AI Model Training and Improvement: To improve the quality, accuracy, and effectiveness of our AI-powered services, we may use your information to train our machine learning models. When used for this purpose, all data is de-identified or pseudonymized in accordance with HIPAA and GDPR standards to protect your privacy. We will only use your information for this purpose with your explicit consent.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Your Data Protection Rights

In accordance with applicable laws like GDPR and state regulations, you have certain rights regarding your data:

• The right to access, update, or delete the information we have on you.
• The right to object to or restrict certain types of processing.
• The right to data portability, allowing you to receive a copy of your data in a structured, machine-readable format.
• The right to opt-out of automated decision-making that has a legal or similarly significant effect on you.

To exercise these rights, please contact us using the information below.

5. Data Security

We use a combination of technical, administrative, and physical safeguards to protect the security of your information. This includes measures like end-to-end encryption, strict access controls, and regular security audits.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: privacy@tbmlabs.com.