Privacy Policy

Last Updated: November 24, 2025

Our website address is: https://tbmlabs.com.

TBM Labs Corp. (“TBM Labs,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tbmlabs.com and interact with our marketing services.

Important Note Regarding Medical Data:

This Privacy Policy applies to our public-facing website and marketing communications. If you are a registered user of our CareTinuum platform, the collection and use of your Protected Health Information (PHI) is governed by our HIPAA Notice of Privacy Practices, which can be viewed here.

1. Information We Collect

A. Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a demo or sign up for our Beta program.
  • Subscribe to our newsletters or alerts.
  • Contact us via our inquiry forms.

This information may include:

  • Name and Contact Information (Email address, phone number).
  • Professional Details (Clinic name, job title).
  • Parent/Caregiver Details (Interest in specific neurodivergent support services).

B. Automatically Collected Data

When you access our website, we may automatically collect certain information about your device and usage, including:

  • IP address and browser type.
  • Operating system and device usage data.
  • Cookies and tracking technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

  • Provide and Manage Services: Schedule demos and manage your registration in our Beta program.
  • Communication: Send you administrative information, such as updates to our terms, and respond to your inquiries.
  • Marketing & Updates: Send you newsletters, product announcements, and educational resources regarding neurodivergent care (subject to your consent).
  • AI & Product Improvement: We may use de-identified, aggregated usage data to train our algorithms and improve the functionality of our services. We do not use identifiable PHI for marketing purposes.

3. SMS and Email Marketing Communications

By providing your phone number and/or email address via our online forms, you expressly consent to receive communications from TBM Labs.

SMS/Text Message Terms

  • Consent: By providing your mobile number, you agree to receive recurring automated marketing and informational text messages (e.g., appointment reminders, beta updates, 2FA/MFA) from TBM Labs. Consent is not a condition of any purchase.
  • Opt-Out: You can unsubscribe at any time by replying STOP to any message. Reply HELP for assistance.
  • Privacy: We value your privacy. Mobile information and opt-in consent data will not be shared with any third parties or affiliates for their marketing or promotional purposes.
  • Rates: Message and data rates may apply.

Email Marketing

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the email.

4. Children’s Privacy (COPPA Compliance)

Our Service is intended to support the care journey of children, but our website and platform are designed for use by parents, guardians, educators, and healthcare professionals.

We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe we have collected data directly from a child under 13, please contact us at privacy@tbmlabs.com, and we will delete such information immediately.

5. Data Security

We utilize robust, industry-standard security measures to protect your data, leveraging the Amazon Web Services (AWS) infrastructure. Our security practices include:

  • Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
  • Access Control: Strict role-based access controls ensuring only authorized personnel can access sensitive data.
  • Monitoring: Regular security audits and threat monitoring.

6. Cookies and Tracking

We use cookies to enhance your experience, analyze site traffic, and understand where our visitors are coming from. You can control your cookie preferences through the “Cookie Settings” banner on our website.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for their marketing purposes. We may share data with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, hosting partners), so long as those parties agree to keep this information confidential and secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Opt-out of marketing communications.

To exercise these rights, please contact us at privacy@tbmlabs.com.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • TBM Labs Corp.
  • Address: 905 Pearl Park Way, 7th Floor, Charlotte, NC 28204
  • Email: privacy@tbmlabs.com